Frequently Asked Questions

All You Need to Know

  • What days are you open?
    Our office is open 7 days a week. We have late night hours until 8 pm on Monday-Thursday and are open every Saturday and Sunday morning for sick visits. 
  • Do you accept my health insurance plan?
    Advocare participates with most major insurance plans. If you are unsure if we participate in your plan we recommend you contact our office to further discuss your options.
  • How do we contact the doctor after hours?
    CALL US FIRST!  If we are not in the office and you have an urgent medical need, please call the Advocare Access line at 856-334-6579 to reach a registered nurse who will assess your concerns as well as the severity of your child’s symptoms, and guide you to the appropriate level of care. Our triage staff work closely with the physician on call.
    IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.
  • May I request a specific healthcare provider for my visit?
    You may always make your child’s well-care and follow-up visits with the healthcare provider of your choice. When your child is ill, any of our healthcare providers will gladly see your child.
  • How often does my child need to be seen in the office?
    In the first two years, routine health maintenance visits are frequent and follow the guidelines recommended by the American Academy of Pediatrics. After age three, patients are seen yearly for check-ups.
  • What immunizations will my child receive?
    To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by the American Academy of Pediatrics. Please discuss your immunization questions and concerns with any of our healthcare providers.

    The Vaccine schedule from Birth through 6 years old can be found here
    The vaccine schedule from 7-18 years old can be found here
     
  • I just gave birth. When will the doctor see my baby and when should I schedule the first office visit?
    If your baby is delivered at Jefferson Washington Twp Hospital, one of our pediatricians will examine your baby each day until you and the baby are discharged. Once home from the hospital, we currently recommend seeing newborn infants in the office within 2-3 days. Please call the office at 856-863-9999 during or after your hospital stay to schedule your baby’s first appointment. To save time when checking in at the office, you may complete the initial registration forms on our forms page and bring them to the office at your baby’s first visit.
  • Can you fill out medical forms (school/sports physical, medication forms, etc.) for my child?
    If your child is up to date on his/her physical (they have had a check up within the last year for children over 3 years of age; for those under 3, they have been seen at the appropriate intervals), you can drop off the form during office hours and it will be completed within 2-3 days. We ask you to pick up the forms yourself when complete, due to the tremendous volume of forms. Please note that a fee may apply. 
  • Who can bring my child in for their appointment?
    Children must be accompanied by their parent/guardian for all well child checks, medication checks and vaccine appointments. If there is a signed Authorization to Bring a Minor form on file, that person may bring in your child for a sick visit.
  • Are you accepting new patients?

    Yes, we always welcome new patients to our practice! Please see the list of insurances that we accept under the "Office Info-Insurances" Menu Tab. If your child is new to the practice and needs a well visit, please note that we need all prior records sent to our office before making your appointment. This gives our doctors adequate time to prepare prior to your appointment and that means less wait time. It also allows for us to give an appropriate amount of time for the appointment in case there are additional issues to discuss and make sure that the last well visit has been at least one year prior for insurance purposes. If the entire chart is unavailable in time, we ask that you please have your prior doctors office fax the vaccine records and last well summary to our office in the meantime. Thank you and welcome aboard!